TERMS AND CONDITIONS

Fares are subject to availability and may change without prior notice. All Tickets issued are Non-refundable, Non-changeable and Non-transferable unless otherwise specified. Passengers must ensure that all the names are correct as per their passports and that the travel itinerary is correct. Changes may not be permitted after the tickets are issued and a payment for a new ticket may be charged. Airfares are guaranteed upon ticketing only. If there would be any issue with the payment, we will inform you as soon as possible through email and/or phone. Otherwise, we will send you the ticket in a period of 48-72 hours of your booking with us. Airlines may charge additional fee for checked-in baggage, extra baggage or other optional services. Please call the airlines directly for the most recent updates regarding the baggage allowance, weight and dimensions of the bags. Passengers must be at the airport 3 hours before the departure as tickets cannot be refunded or changed due to no show at the airport. Passengers are responsible for all their travel documentation including visas. Visas may be required for the entire journey both for the destination and/or transit. Visas must be secured before the ticket is issued. Tickets cannot be refunded for failure to obtain a visa.

Passports must be valid for at least 6 months beyond the period of your stay. ESTA visa is a mandatory requirement for all USA bound travel, including transiting the USA. ETA visa is a mandatory requirement for all Australia bound travel including transiting Australia. If your flight has a change involving two different airports with the itinerary, it is your responsibility to organize the transfer to the right airport and also check the transit visa requirement. If you have booked code-share flight, terminal change may be there and you may require a transit visa for changing the terminals. Please check with the embassy or airline directly for checking visa requirements in case of terminal change. CitiFlights is not liable for the VISA formalities. Kindly refer with the applicable embassy or consulate for this information.

If you wish to change any item – other than increasing the number of persons in your party/booking – And providing we can accommodate the change, you will have to pay an amendment fee of GBP 50.00 per booking, plus the airline/supplier charges (if any). From time to time we are required to collect additional taxes. You will be informed for any additional taxes prior to ticket issuance/re-issuance. After ticket issuance most of the airlines do not allow changes.

a) Cancellation before ticket issuance:- Should you or any member of your party be forced to cancel your flight, we must be notified by the person who made the booking and who therefore, is responsible for the payment of cancellation charges. a) b) Cancellation after ticket issuance:- Cancellation after ticket issuance will effect in a loss of 100% of the total cost of all travel arrangements in most of the cases. Please refer to your travel advisor. Low cost airlines/Charter flights carry a 100% cancellation fee in both conditions before or after ticket issuance.

No responsibility shall be undertaken for, and shall not be susceptible in respect of any loss or damage or alterations, delays or changes arising from unusual and unforeseeable circumstances beyond our control, such as war or threat or war, riot, civil strife, industrial dispute including air traffic control disputes, terrorist activity, natural & nuclear disaster, fire or adverse weather conditions, technical problems with transport, closure or congestion of airports or ports, cancellation of schedules by scheduled airlines. You can check the current position on any country by contacting the foreign and commonwealth office.

Please carry all the necessary documents during your entire trip, and a government issued ID for identification of your booking in hotels, tickets from the airport and car rental for that destination. You may be required to submit a copy of your ID to the travel supplier in case of attraction and travel extras.

Necessary travel documents includes passport (with prior time of expiration according to the travel destination foreign tourism policies), visa, government-issued ID proof, medical certificate for senior citizens, medically challenged people and others as per the law of that particular destination’s foreign tourism policies. Please check the designated destination’s ministry of external affairs’ website. South African travel requirements for minors travelling to and from South Africa. New requirements, introduced by the South African Department of Home Affairs from 1 June 2015, specify that all minors (children under 18 years) are required to produce, in addition to their passport, an Unabridged Birth Certificate which shows the details of both parents for all international travel to and from South Africa. Travellers will be asked to produce the required documentation at check-in for each flight.

Neither CitiFlights nor its associate will be responsible for cancellation and refund of passenger’s trip if he/she fails to provide necessary documents at the time of traveling and denied to board the flight or enter in the country.

In case of bulk/multiple booking for same itinerary, all passengers must follow the same itinerary, and no alteration or cancellation will be accepted in itinerary on individual bases from your booking.

All deposits are non-refundable. Deposit is subject to be forfeited in case payment is not done on agreed time. Please note that if between the time of deposit and the final payment, the prices on flights or hotels may gone up due to increase or change in fuel surcharges / contract prices/dollar exchange rate / green taxes and you would be liable to pay the difference in the fare. Please note that we do not send reminders for the due payment dates and the deposits are absolutely non-refundable

Due to security measures we recommend you to arrive at the airport at least 3 hours prior to your departure time for Long Haul flights and 90 minutes for Domestic flights. Check-in counters normally closes about 45 minutes before scheduled departure. Please reconfirm your flights 72 HRS prior to your departure time to avoid any inconvenience.

We strongly advise you to take out travel insurance to cover any eventualities arising due to delay/cancellation of flights, Loss/delay or luggage or any other medical conditions which may come between your journey.

If you have any special request, please let us know and we will send the request through to the airline. Please note that the requests are not guaranteed but we shall make every effort to make sure the airlines looks into your request. Airline is the only authority to confirm you the seats and meals or special assistance like wheelchair.

The packaged travel, packaged holidays and packaged tours regulations 1992, require us to provide security for the monies that you pay for the packaged holidays booked with us and for your repatriation in the event of our insolvency. We provide this security by way of a bond held by the ATOL membership number 10066 on behalf of If you book other holiday arrangements, the financial protection referred to above does not apply. All contracts with the company and all matters arising from them are subject to English Law and to the exclusive jurisdiction of the Courts of England and Wales. All services offered are subject to availability. For any assistance, feel free to contact us at 1207 Delaware Ave #2525 Wilmington, DE 19806, or mail us at support@citiflights.com.

Most airlines allow a Free Checked Baggage Allowance for your journey, which will depend on the airline, destination and class of travel. This allowance will be either based on the weight of your baggage or the number of pieces. You will be subject to Excess Baggage charges by the airline if you exceed the stated allowance. Children and infants may have a reduced allowance for checked baggage. Restrictions also apply to the amount of Cabin Baggage you can take onboard the aircraft. Many airlines charge extra for baggage. On US Domestic flights airlines charge locally for checked baggage, including for flights sold in combination with International tickets. Information can be found on the carrier's website. Please ask for details at the time of booking. Excess charges will apply if your allowance is exceeded on any flight.

https://www.citiflights.com/ is operated by with the registered address 1207 Delaware Ave #2525 Wilmington, DE 19806